Take your customer experience to the next level with the latest in olfactory technology.

  • Integrate a conversational chatbot that’s a true perfume expert and speaks your customers’ language.
  • Turn your website catalog into a clear, professional olfactory library.
  • Add an intelligent recommender that guides each customer to their perfect fragrance.
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ONLINE EXPERIENCE

Fragrance Chatbot

A chatbot that understands and speaks the same language as your customers.

  • It increases sales and retention on your website.
  • It eliminates uncertainty when choosing a perfume and reinforces buyer confidence.
  • It improve efficiency of your e-commerce without the need for staff.

The chatbot leverages artificial intelligence to understand user preferences through personalized questions and a database of over 25,000 perfumes, providing precise recommendations that can be added directly to the shopping cart.

ONLINE EXPERIENCE

Fragrance Library

Turn your website's perfume catalog into a clear and professional library that is easy to browse.

  • It improves your website's conversion rate thanks to full details and an intuitive display.
  • It reduces returns, resulting in guaranteed purchases.
  • It boosts your customers' trust with a uniform visual design and language that inspire loyalty and encourage repeat purchases.

Streamline your product management and increase sales with our all-in-one solution. Sync and update your catalog in real-time while viewing over 25,000 fragrances, categorized by composition, ingredients, and olfactory families. Integrate detailed fragrance data directly into your eCommerce catalog, helping customers experience each scent through high-resolution ingredient images.

ONLINE EXPERIENCE

Fragrance Recommender

The recommender that helps each customer find their perfect fragrance

  • It boosts your customers' trust and improves conversion by making them feel confident when exploring new options.
  • It enhances your brand perception with a sophisticated recommendation tool.
  • It provides more precise and effective customer segmentation.

The fragrance recommender helps your customers discover the perfect fragrances in just 2 minutes. Based on their ingredient preferences or known fragrances, your customers receive personalized recommendations that can be added directly to the shopping cart.

OFFLINE EXPERIENCE

EAN NOSE

In-store Fragrance Display

  • Digitize your shop with an interactive approach.
  • Extends the knowledge and understanding of your perfume catalog.
  • Enables you to find similar products.
  • Improve service and recommendations from beauty consultants.

The in-store fragrance viewer transforms the perfume discovery experience by providing a QR code that digitizes the catalog, allowing customers to access detailed information on their phones. It also provides personalized recommendations and serves as an effective tool to train staff and enhance in-store service.

ScentXP's developed olfactory technology offers...

Easy installation

You will receive in less than 24h the script codes that you will have to embed in your website to start integrating the solution.

Complete customization

Add widgets and improve the look & feel of your perfume e-commerce. In addition, you will be able to improve your customers' experience when buying a perfume.

Custom support

We provide telephone and / or email support, as well as demo or video training sessions.

Frequently Asked Questions

Product

Fragrance Library is a robust PIM system that centralizes product information, simplifying its management and distribution across all channels. With over 25,000 perfume references and 1,400 ingredients, categorized by composition and olfactory families, it integrates seamlessly into your e-commerce catalog, allowing customers to visually explore and understand each fragrance through high-resolution images of the ingredients.

The Fragrance Chatbot uses artificial intelligence to understand user preferences through personalised questions and a database of over 25,000 perfumes, offering precise recommendations that can be added directly to the shopping cart. It allows users to find the perfect perfume for any occasion in an interactive and personalised way.

The Fragrance Recommender allows your customers to discover the perfect fragrances in just 2 minutes. Based on their ingredient preferences or known fragrances, your customers receive personalised recommendations that they can add directly to the shopping cart.

These technological solutions are ideal for small and medium-sized businesses looking to optimise their product information management processes, improve user experience, and enhance customer retention. They are particularly beneficial for retailers and e-commerce companies, as well as organisations managing a large number of fragrance products who want to improve sales conversion.

ScentXP tools are easy-to-use, scalable, and affordable PIM solutions, specifically designed for fragrance retailers. Tailored for small and medium-sized businesses, they offer powerful tools to manage and enhance your fragrance catalogue as well as user recommendations and experiences, without the complexity or costs of enterprise systems, making them the perfect solutions for the unique needs of the fragrance industry.

By using these fragrance-specific tools, you can greatly reduce the time and effort spent managing your fragrance product data. This translates into faster time to market, greater data accuracy, and a more consistent brand experience across all sectors.

Yes, we offer product demonstrations for interested clients. You can request a demo by contacting our sales team at info@scentxp.com

You can currently integrate these solutions with the following languages: English, Arabic, Bulgarian, Catalan, Czech, German, Greek, Spanish, Finnish, French, Hebrew, Hungarian, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Romanian, Russian, Slovak, Swedish, Turkish, Simplified Chinese, Chinese (Hong Kong), Chinese (Pinyin), Traditional Chinese.

Subscription and payments

We offer a range of subscriptions designed to meet the specific needs and size of each fragrance retailer. The subscribed plan is monetised based on the use of the solutions, the volume of data, and the references managed. For detailed pricing information and the most suitable plan, please contact info@scentxp.com.

Yes, this will depend on the chosen solution and the subscribed plan, where an extra cost will be applied. For more details on each product’s subscription, contact the ScentXP team via the web form or by emailing info@scentxp.com

Yes, you will receive a notification when you have used 80% of the monthly visits included in your plan, so you can manage it in advance.

Yes, we offer a 14-day free trial for the various solutions. This way, you can explore their features and benefits. Additionally, we offer personalised demonstrations. Contact us to schedule a demo or start your free trial today. After this trial period, you will automatically be charged for the first month of the subscribed service. To avoid this charge, it is necessary to cancel before the trial period ends.

Yes, there is a minimum commitment period of 4 months, during which you can make changes to your subscription plan but cannot cancel your subscription.

No, all the features of the various solutions are available consistently across all subscription levels, regardless of the plan you choose.

We offer two payment options: you can opt for monthly payments or choose annual payment if you prefer a long-term solution.

Yes, you have the flexibility to cancel at any time you wish. All subscription-related processes are handled directly and easily through our sales team at contact@scentxp.com.

Support and assistance

Updates are carried out automatically and are included with your subscription, ensuring you always have access to the latest features and improvements. In the case of major updates, we will notify you via email. If these updates significantly change the tools’ functionality, we will provide specific training to facilitate the transition and maximize the use of new features.

We offer technical support to our customers via email and phone whenever you need it. If you are not yet a ScentXP customer, you can contact our support team via email at contact@scentxp.com, where a specialist will respond to your query.

Any customer who needs it can contact our support department to request specific training via email at contact@scentxp.com.

You can hire us through our email contact@scentxp.com. Our customer service and sales team will get in touch with you to provide personalized advice on service conditions.

Contact Us

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